Refund policy

How cancelling and refunds work for Residency Mate. Last updated November 2026.

The short version

If you ask within 14 days of any payment, monthly or the year pass, we refund it in full. No reason needed. Cancel any time, and you pay nothing during the 14-day free trial if you cancel before it ends.

Free trial

You aren’t charged during the 14-day free trial. If you cancel before it ends you pay nothing. When it ends, your plan starts and we charge you, unless you cancelled first.

Refunds

Any payment, monthly ($9.99) or the year pass ($59.99): ask within 14 days of the payment, including the first payment after your trial and any monthly renewal, and we refund it in full.
Mistakes: a charge made in error, such as a duplicate payment or a renewal we failed to cancel, is refunded in full at any time.

Nothing here limits any refund or cancellation rights you have under the law where you live.

Cancelling

Cancel any time in Settings → Plan and billing, with no call or email needed. Cancelling a monthly plan stops the next renewal; a year pass never renews. You keep full access until the end of the period you have already paid for, and you can download your data at any time. After that your account is read-only.

How to ask for a refund

Use the contact form from the email address on your account and say which payment. Approved refunds go back to your original payment method. Payments are processed by Paddle, our payment provider and merchant of record, and your bank may take 5 to 10 business days to show the refund.