Terms of use

What this is

Residency Mate is an independent planner for the US residency application season. It organizes information you enter and public dates we link to their sources. It is not affiliated with, endorsed by or connected to AAMC, ERAS, NRMP, ECFMG, the AMA, Thalamus or any program. Those names are used only to describe the systems you use.

Always check the official source

Dates and fees change. We show where each public date comes from and when we last checked it, but you are responsible for confirming deadlines on the official site. A reminder from us never means a task is done: for example, it does not mean your rank list is certified. Use the official systems to do the real thing.

You make the decisions

We don’t rank programs for you, recommend where to apply and never predict match results. Scores in the app are a guide made from your own ratings. The order of your rank list is yours.

Your account and content

• Keep your sign-in details private. You’re responsible for activity on your account.
• What you enter is yours. You give us permission to store and process it only to run the app for you.
• Don’t put other people’s confidential information, or anything unlawful, into the app.
• We never ask for logins to official systems. Don’t share them with us or anyone using our name.

Plans, free trial and billing

Residency Mate is paid, with a 14-day free trial. There is one plan with everything included, in two ways to pay:

• Monthly: $9.99 per month. It renews every month until you cancel.
• Year pass: $59.99, one payment for a full year of access (about half the price of twelve monthly payments). It does not renew: when the year ends, your access ends unless you buy another pass or choose monthly.

Prices are in US dollars. Any sales tax or VAT that applies where you live is added at checkout and shown before you pay.

Free trial. As you create your account, you choose monthly or the year pass and start your 14-day trial. We charge nothing during the trial. We email you 3 days before it ends. When it ends, your chosen plan starts and we charge you, unless you cancel first. If you chose the year pass, your year of access starts when the trial ends. If you cancel during the trial, you aren’t charged and your account moves to read-only when the trial ends: you can still sign in and download your data, but you can’t add or change anything until you subscribe.

One free trial per person. If an account using the same email address has already had a free trial, including through an alias of that address (a “+tag”, or the dots and googlemail.com forms of a Gmail address), your plan starts today with no trial. Deleting an account does not bring the trial back.

Switching plans. You can switch from monthly to the year pass in Settings at any time. During your free trial nothing is charged and the new plan starts when the trial ends. After that, we charge or credit the difference for the days left in your current period, and show you the amount before you confirm. A year pass that has been paid for can’t be switched to monthly; when it ends you can choose monthly or buy another pass.

How billing works. Monthly: you pay at the start of each month, and it renews automatically at the then-current price until you cancel. Year pass: you pay once, and we never charge you again unless you buy another pass. Payments are handled by our payment provider. We never see or store your payment details.

Price changes. If we change a price, we email you at least 30 days before it affects you. For monthly, the new price applies from your next renewal and you can cancel before then. A year pass you have already paid for is not affected.

Failed payments. If a payment fails, we try again and email you. If it still fails, your account moves to read-only until the payment goes through. We keep your data.

Cancelling and refunds

Cancel any time in Settings, with no call or email needed. Cancelling a monthly plan stops the next renewal; a year pass never renews. You keep full access until the end of the period you have already paid for, and you can download your data at any time.

Refunds:

• Free trial: you aren’t charged during the trial. Cancel before it ends and you pay nothing.
• Any payment, monthly or the year pass: if you ask within 14 days of a payment, including the first payment after your trial and any monthly renewal, we refund it in full.
• Mistakes: a charge made in error, such as a duplicate payment or a renewal we failed to cancel, is refunded in full at any time.

To ask for a refund, use the contact form from the email on your account. The refund policy has the details. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them. Nothing here limits any refund or cancellation rights you have under the law where you live.

Acceptable use

Don’t attack, overload or try to get around the security of the service, and don’t use it to access anyone else’s data.

No guarantees

We work to keep the app accurate and available, but it is provided as is. We can’t promise it will be error-free or always online, and we aren’t responsible for missed deadlines, application decisions or match outcomes. To the extent the law allows, our liability is limited.

Ending your account

You can delete your account any time in Settings. Deleting your account also cancels your subscription. It doesn’t refund the current period unless the refund rules above apply. We may suspend accounts that break these terms.

Changes and contact

We may update these terms and will tell you in the app if the changes matter. Contact details will be listed here before launch.